Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never because of any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational components of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach in which individuals add their knowledge to a common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), just about all uses many tools that are not a proprietary area of the methodology. Which of the outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works noisy . area of the twentieth century. The analysis found out that when workers know they’re being monitored throughout an cmq/oe certification, the outcome from the experiment tend to be distinct from those achieved by workers taking part in much the same experiment who’re unaware that they’re being monitored. Sometimes the gap is positive, and frequently the gap is negative, however, if workers know they’re being observed throughout an experiment, the outcome tend to be skewed, which should be considered.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which lots of people have identified as a pyramid. At the end include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that no one is able for folks to get the goal of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach in which individuals add their knowledge to a common storehouse (like a database) works as a codification strategy, or push strategy. One other answer choices are all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be included in the Five Whys method of addressing the root of a problem. The diagram concept was created by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in the appearance of employee training programs.
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