Decanting tenants a great practice guide


Whenever a recent disaster occurred, a respected Housing Association deployed an on-the-ground catastrophe response (CATS) teams could support the large number of displaced tenants in the impacted area. The Housing Association required an unexpected emergency housing solution for the team which could provide:

• 24/7/365 entry to comfortable, long term accommodations

• Flexible leasing terms and length of stay options

• Convenient locations within the affected regions additionally,

to ensure costs were managed effectively, the organization required an answer that included consolidated, centralised billing. Previously, affiliates were negotiating lease terms and signing agreements without company authorisation. This triggered higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee as well as the client.


The Housing Association necessary to secure a comprehensive emergency housing solution that would keep your charges down and streamline the billing process hence the CATS team could concentrate on meeting their tenant’s needs. Jigsaw, with its broad inventory of hotels, apartments, homes plus much more, was able to provide you with the Housing Association CATS teams with furnished apartments with an extended stay over 1 month. This solution offered many perks, including:

• Major personal savings

By consolidating all disaster-related employee costs, using furnished apartments rather than resort rooms, and identifying convenient options in a specific location, the client could reduce staff overtime previously spent on invoicing and processing, eliminate short-term stay hotel taxes and dealt with Jigsaw to barter exceptional leasing terms for longer (60 day) stays.

• Improved operating efficiencies through centralisation

Centralisation from the temporary housing process through Jigsaw allowed the client to enhance operating efficiencies by providing one particular source for those housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an urgent situation housing solution for the leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered a far more comfortable, home-like environment with larger living spaces, full-size kitchens and separate living rooms. This solution allowed the client’s employees to focus less on the stress and inconveniences linked to being away from home for very long periods of time plus much more on fulfilling the displaced tenant’s needs.

• Enhanced use of information

Centralised event data allowed for simplified and consolidated catastrophe reporting. Additionally, this functionality provided enhanced reporting features necessary for successfully managing expenses, sharing information and improving service. Results Through providing a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process and much more suitable housing accommodations, Jigsaw surely could conserve the client save lots of time, money and resources. Consequently, the Housing Association experienced a savings of greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each and every apartment. To learn more about it study or how Jigsaw perform together with you to give a temporary housing solution for the catastrophe response teams, please call 0845 0000 792 or complete the design below.

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